Shipping and Refunds

COVID-19  Shipping Update 

USPS has alerted that the delivery time may be temporarily extended for some locations due to limited transportation availability and higher shipping volume, as a result of nationwide COVID-19 impacts. Thank you for your patience and support. Take care and stay safe!

Shipping Policies

Shipping schedule:

All orders will be processed and shipped within three business  days (exclude weekends and holidays) in the order of receipt, except for custom or wholesale orders (3-30 days to create to deliver) because it is a made-to-order. Shipping time will depend on your location. Normally it will take two to seven days from ship date for delivery within U.S. addresses. If you live close by us, shipping time is usually the next couple days. If you are located in Canada (international), shipping time will take longer, due to flight and customs. 

USPS Schedules: USPS Postal service are closed on Holidays and Weekends. 

Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. Please check with your P.O.Box policy before ordering. We ship with USPS postal service. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 28 days (US only) of receiving your shipping confirmation email, please contact us at info@juturnasustainablestudios.com with your name and order number, and we will look into it for you.

Lost or stolen packages:

Generally we will wait four weeks for domestic orders before considering a package to be lost in transit. Sometimes your package may go missing and then get back on track so we do not guarantee any delivery dates.

Juturna or Juturna Studios or Juturna Studios LLC is not responsible or liable for any package that is lost or stolen after the package has been shipped. Once your package has been dropped off at the post offce, Juturna or Juturna Studios or Juturna Studios LLC has no control over it. Lost or stolen packages should be reported to the carrier. Juturna or Juturna Studios or Juturna Studios LLC is not liable for any packages lost by shipping carriers, such as USPS, UPS, etc, or packages that are marked as delivered but not received by the customer. If you have any questions please email us for assistant. 

 

Holidays: 

USPS post office are closed on holidays. During the holiday fall/winter season, please prepare for longer shipping times due to flight cancellations, road closures, high volume holiday orders, system malfunction, and lack of carrier staff. If you want your package to be delivered before Christmas, please order early. We appreciate your patience.

Returned packages: 

Packages that were non-deliverable by the postal service will have a $5 return processing fee. A refund of unopened shipped boxes will be applied minus the original shipping charges and return processing fee within 15 business days.

For International Shipping: 

Currently, we ship within US and Canada Only. Shipping charges for your order will be calculated and displayed at checkout. 

Estimated delivery time

USPS First Class Package International 

6 to 10 business days

USPS Priority Mail International Delivery time varies

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Juturna or Juturna Studios or Juturna Studios LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

All sales are final. We do not accept returns and exchanges due to custom delay, distance, fragile and perishable handmade items, and personal items. If you have any questions please contact us by email. 

We use USPS carrier for Canada international shipping. They offers the lowest rate for Canada (international) shipping. For tracking service, please see tracking number. If you don't see a latest update, it doesn't necessarily means your package is lost. Delay is usually due to transit blockage, customs delay, weather delay, or sometimes the country or handler just doesn't give an update to the USPS service.

For other countries that doesn't have E-DELCON tracking system will not have updates for USPS. Please go to USPS site to check for list of countries that have E-DELCON tracking system.

Incorrect Shipping Address:

It is the purchaser's responsibility to make sure that the shipping address is correct. We ship all orders directly to the address that is on file with the order. Therefore, Juturna or Juturna Studios or Juturna Studios LLC is not responsible for an incorrect address that was entered at checkout. If an incorrect address is entered for an order, and the order has already shipped, it is the purchaser's responsibility for tracking down the package.

No refunds will be given for orders sent to the wrong address due to an incorrect address being on file with an order.

If an order is returned to the seller by Shipping Carrier because of an incorrect address, the order will either be cancelled/ refunded (order total minus the shipping) or the buyer must pay for reshipping again. 

Damaged, Lost, or Stolen Packages:

We are not responsible for packages that are damaged, lost, or stolen after the package has been sent out or dropped off at the post office. We are not responsible for Delivered packages that are stolen at your location. If your Priority Mail package is missing during transit (undelivered after 4 weeks), please contact USPS or us for further assistant.

Return/Refund Policies:

We do not accept returns due to the nature of items, like intimate goods, perishable goods (organic and natural products), custom products (such as special orders or personalized items), fragile or delicate items, cleaning goods, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

It is the purchaser's responsibility to read all descriptions, care notes, allergy informations, etc before making a purchase. If you think you are allergic to the product, do not use and always do a patch test (see FAQs -Allergy).

Custom orders that are undeliverable or unclaimed are non-refundable.

*Shipping to Incorrect Shipping Address / Return Packages (see Shipping Policy)

 For other information, such as shipping, undeliverable, lost, stolen, returned packages, or incorrect address, please see Shipping Policies, above. If you have any questions about your purchase, please feel free to contact us. Thank you!